The Three Biggest Mistakes in Search Advertising

As we near year’s end, this is a good opportunity to highlight some mistakes I see all the time when it comes to search advertising. Avoid these top three mistakes and you’ll have better results in 2012. This list goes in reverse order with the biggest offender appearing last.

Search advertising mistake #3 – Shooting for spot one page one

If you do any research at all, you will find that the top spots on a search engine results page (SERP) always receive the most amount of clicks. The very top spot gets almost 40% of all clicks. So that should be a goal of every advertiser, right? Wrong. With everyone competing for that top spot the cost per click is often way out of line with the expected return. I’ve seen some number one spots go for as high as $27 a click. That’s ridiculous, especially when you consider that even a good conversion rate is only around 5%. So let’s say that you spend $2,500 for 100 clicks to your website, if you’re doing everything right then 5 of those clicks will turn into customers. If you can’t make more than $2,500 from those five customers, then you just lost money.

In the same scenario above, if you’re smart about how you bid, you could easily take the number three position or the number one position on the side for a fraction of the cost of that top spot. So instead of $25 a click you might get away with just $5 a click. You’ll still get your 100 clicks. It might take a little longer, but you’ll spend a lot less.

Search advertising mistake #2 – Placing adds everywhere on every device

First time search advertisers make this mistake all the time. They spend a few days researching search advertising and before you know it they think they’re experts. So as they set up their campaigns they click every conceivable device and network. Search network – check. Display network – check. Youtube – check. Handheld devices – check. Let’s just throw our ads out there and see what sticks.

There are a number of problems with this approach. The most glaring problem with an ad frenzy approach is that search advertising is effective only as it compares to relevance. If I’m looking for a dog groomer, that’s when I want to see an ad for dog groomers. If I’m listening to Pandora on my mobile phone, I could care less about seeing a dog groomer ad. In fact, in my rush to delete the offending ad I sometimes accidentally click on the ad. Sorry about that.

Youtube is an excellent place to advertise, but if you don’t take control of where your ads appear, your ads are likely to appear almost anywhere, and more than likely it will be next to totally irrelevant content. Same is true with mobile devices. Same is true with social medial.

Search advertising mistake # 1 – Running on autopilot

This is without a doubt the biggest single mistake you can make with a search advertising campaign. And it happens all the time. Business owners are smart people. They figure they can figure this search advertising thing out themselves. So they spend some time educating themselves and they get their campaign up and running. Then they have no clue what’s going on after that. They don’t review the numerous reports available either because they don’t have the time or they don’t understand them. They don’t have any analytics installed so they don’t know what kind of traffic they’re generating. All they see is money going out the door.

The truth is that if you actively manage your campaign you will see better results. You will definitely avoid mistakes one and two. Managing a campaign takes time and effort. If you’re advertising on the display network, someone has to go through and check what sites your ads are appearing on. There’s no way around it. If you don’t know which sites to exclude, then you can be throwing hundreds if not thousands of dollars away.

So this all leads me once again for the need to have a professional setup and manage your campaign. Will it cost more? Yes. Will you save money in the long run? Yes. If after six to twelve months you have a better grasp on how things work, and you think you can handle your campaign going forward, then go that route. You can always go back to the professional when you have questions or need something specific.

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Search advertising still the best marketing strategy

This is going to be my last post for a while as I return to the cockpit and put this company on hold for a few months.

When I started the company back in June of 2010, I was focused almost entirely on search advertising. As I started working with clients I saw the need to include additional services such as web design, SEO, social media marketing, and mobile. The fact is that the best results occur when all of these things are working in concert.

Recently I was approached by a producer for a local television show that has a thirty minute program focused on local businesses. They wanted to feature my company on the show and wanted to know if I was interested. Then I got the sales pitch. They would feature my company on their program, but there was a cost. If I wanted my company featured in a five-minute segment the cost was $12,000. I could go with a short one minute segment for something like $3,600. The producer went on to say that he wasn’t sure how long these low prices were going to last so I needed to act fast. Yeah, right. I politely turned him down. First off, it was obvious to me that the purpose of the show wasn’t to promote local businesses but was instead a way to generate income for this station. A station one step above cable access. The producer pointed out that I could use the video on my website. And I definitely am a fan of using video to promote products and services. You can read about it in my article The Power of Video. But I also know that I could accomplish the same thing for a fraction of the cost with a simple digital video camera. I’ve seen some examples of companies that have gone this route. In one instance the entire thirty minute program was on the customer’s website even though the company was only featured for five minutes. So to get to the five minutes of video about the company a visitor had to sit through some fifteen minutes of irrelevant content.

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Death of the HTML website

Today I am officially announcing the death of the HTML website. In its place will be websites developed using content management systems like WordPress. The HTML website has been the driving force on the web since the Internet’s inception. But they are simply impractical and too limiting for today’s multi-device users.

Now I’m not saying that HTML is dead. The new HTML5 certainly has a lot to offer as does the new CSS3. But the fact remains that websites designed using HTML and CSS as their primary means of displaying web content simply can’t compete with a CMS website.

It’s easy to spot HTML sites. They have limited social meda integration. Usually just links to social media profiles. HTML sites are fairly static; the information rarely changes. This is because the only people who can add content is the web designer. Worst yet not only is there never any new content, but there is no easy way to share the existing content.

On the otherhand WordPress websites are also easy to spot. One of the first things you’ll notice is that there is usually lots of content. You’ll see links for the latest posts and articles. Articles written and published by non-programmers. There will be plenty of ways to share content with social media profiles. There will be links to related articles and the ability to share comments. And because the website uses a CMS, the same content can be repurposed and cross-promoted. A single blog post can be automatically published to multiple social media profiles and to an RSS feed. The content can be formatted for mobile devices and Facebook fan pages. None of these things are possible with an HTML website. You can read more about the differences between an HTML site and WordPress in my article Dreamweaver VS WordPress.

As a developer, WordPress wins hands down. There isn’t anything that you can do with an HTML site that I can’t do quicker and easier with WordPress. With an HTML site, if you need something like an events calendar, you either have to spend weeks programming one or you have to pay for a program extension. With WordPress, if I need a special feature like an events calendar, I simply add a pligin to do the job. And more often than not the plugin is free. Those plugins that I do pay for seldom cost more than $45.

Yet despite all these advantages, colleges are pumping out countless students chock full of Dreamweaver skills and not much more. I would be pretty upset if I spent $40,000 to go to school only to graduate with a skill set that is outdated and in declining demand.

So sorry to see you go HTML. You had a good run. Time to let the younger, hipper crowd take over from here.

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How to pull in customers – not

Yesterday I was driving down a busy business avenue when I spotted these two. Yeah, the silly costumes caught my attention. But I didn’t end up buying any pizza. Same with the Jiffy Lube guys out on the corner waving. Do business owners really think that dancing slices of pizza are going to pull in customers?

While these pizza restaurant’s duke it out on the corner, smart business owners are using the power of mobile to pull in customers. Like Main Line Pizza in Pennsylvania. Main Line is using text messages to drive traffic.

Business owners who are willing to try new techniques will have an advantage over their competitors relying on direct mail, print, and dancing mascots.

While I was in this area I decided to see who was offering specials on Foursquare. Answer. One. Arby’s. You’d think that with 90% of the customers walking through the door with cell phones in their hands that something would click.

So listen up business owners. There is a better way to get more customers. It’s called mobile marketing. Send your offers and discounts directly to the people who have already expressed an interest in receiving your text messages. Use location based social media to pull in free traffic. Use paid mobile ads to target local customers.

As for the dancing pizza slice and Franklin the dancing Little Caesar’s mascot, these guys were bringing it. I took some cell phone video to share, but I couldn’t get the file to transfer properly. So I’ll let Justin Timberlake, Lady Gaga, and Kristin Wiig show how’s it done.

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Email marketing Vs Mobile marketing

A while back I was talking to a potential client about mobile marketing. This client ran an executive golf course here in St. Louis. They were ideally suited for mobile marketing. Here is a list of services they offered: an 18 hole executive golf course, an 18 hole pitch & put course, mini golf, driving range, golf supplies, restaurant & bar, golf lessons, golf outings, and demo days. They easily could have run separate mobile campaigns targeting each of these service offerings. It was a slam dunk. It was like teeing off with a driver the size of the one pictured. I couldn’t miss.

So I started off by explaining to the person who handled their marketing how they could use location based social media to pull in customers at little or no cost to them. She thought that social media was silly. So I moved on by explaining how she could target each of the services that they offer with special offers via text messages.

“Don’t most people already get their email on their phones?” she asked. “I don’t see the need to send out text messages. We have over 4,000 people on our email list.”

I wasn’t prepared for her comment. I don’t remember what my answer was, but I know it wasn’t good enough. She ushered me out of the place like an unwanted solicitor, which to her I was.

It wasn’t until later that I realized what I should have said. First off, email marketing has a place. It’s an ideal way to stay in touch with your customers. It’s a great way to promote special offers and upcoming events. But there is also a place for mobile marketing. For one, emails are not formatted for mobile phones. So while you can receive emails on your phone, they don’t always display well. So they don’t always get read. The open rate on text messages, however, is close to 95%. It’s also immediate. So if I want to drive traffic to a business during a specific time period, like the middle of the afternoon when the course is wide open, I can send out a quick text message and know that the majority of the people who get that message will open and read it within seconds of it being delivered.

And while having an email list of over 4,000 is impressive, they weren’t using it except to send out emails announcing the next demo days. Plus the list wasn’t an opt in list. They had purchased the list. It was basically a list of every golfer in the St. Louis area. That’s not nearly as targeted as an opt in mobile list.

So while email marketing has a lot of value, you can add even more value by creating a separate opt in mobile list. Call it your mobile VIP list. Make sure you give these people better offers than the people on your e-mail list. That’s how you grow a list. Once you have a segmented list based on service preference. You can then run continuous campaigns targeted just to that list as opposed to sending out an email blast to 4,000 non-targeted people.

It may also make sense in some instances to send out both email and SMS messages simultaneously. The provider I use for mobile marketing also allows you to send out emails and IM messages all at the same time.

So rather than having to decide which is better – email or SMS – use both. Experiment with both and see which offers and which medium gets the best results.

For more information on how you can implement mobile marketing for your product or service, visit our St. Louis Mobile Marketing page.

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QR Codes: The good, the bad, and the ugly

There’s no question that QR codes lack visual appeal. They’re uglier than regular bar codes. And all attempts I’ve seen to make them more graphically appealing have met with mixed results. Some require that you download a specific reader. Some require several attempts to get to work. And some won’t work regardless of how many pictures you snap.

So knowing when and how to use these ugly but surprisingly powerful graphics is important. I recently read an article where the author criticised one company’s decision to place a large QR code on the back of a city bus. The argument was that it encouraged people to use their cell phones while driving, which isn’t the right message to send.

I disagreed with his assessment. I thought it was a brilliant use of the technology. The ad was placed by the city’s tourism department. I don’t know for sure, but I assume the ad also appeared on the side of the bus. So while the bus made its rounds the QR code was exposed to thousands of people, many of whom could easily have snapped a picture as the bus sat idle at a stop light or at a bus stop.

One use of a QR code that I did think was ridiculous was a TV ad by a local grocery store here in St. Louis – Schnucks. They are currently running fifteen second TV ads during the local news that have a facebook, Twitter, and QR code at the bottom of the screen on the very last shot of the ad. Now if you’re looking for examples of bad use of QR codes, this has to top the list. First, the QR code looks out of place in the ad. It’s like they’re screaming that they’re up to date with the latest trends. They would have been better off with the tag line – We spent a lot of money on this ad and we’re hip too. But guess what? If you load the site into a mobile browser the site isn’t mobile friendly. I’m sure the QR code they’re running in their ads must lead to some kind of mobile landing page, but think about it. For me to be able to scan their QR code I would have to be sitting in front of the TV with my mobile phone in hand, with my QR code reader loaded and running, and then I would have to capture the code in about two seconds.

Another poor use of QR codes has been with the local auto dealers in town. They’re hip, too. So they’ve started adding QR codes to their print advertising. Great idea, poor execution. The QR codes are so tiny that I have yet to get my QR code reader to accept the input.

Don’t get me wrong. There is definitely a place for QR codes in a mobile marketing campaign. I plan to use one soon that shows how you can use QR codes to merge offline and online marketing. So if you’re thinking about implementing QR codes into your marketing, give some thought about the actual user experience. Oh, and it would be a good idea to test the code before you spent several thousand dollars having it printed, or worse yet placing one on a fifteen second television ad.

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Why you need a mobile friendly website

The Internet boom began in earnest around 1995. That was sixteen years ago. Everyone and anyone who had a product or service to sell made a mad rush to claim their piece of online real estate.  Life was good back then if you were a web developer. For some businesses, however, that original website that was built in the late 1990s hasn’t changed one iota. The content is old and out of date. The graphics are stale or nonexistent. And worst of all, no one has a clue how many people, if any, visit the site. So if you’ve been looking for a good reason to update that Frontpage website of yours, now is the time.

The approaching mobile tsunami

By the end of 2010, 27% of mobile phones were considered smart phones. That number will be 50% by the end of this year. And the trend towards smart phone use is growing exponentially. This is no longer an emerging market. It’s here. Right now. People are searching for products and services on their mobile phones. Are you ready?

The mobile browser myth

When I ask people if their site is mobile friendly, the usual response I get goes something like this, “Can’t any website be viewed on a smart phone?” The answer is yes they can. But the reality is that a website designed for a widescreen desktop monitor does not translate well on mobile devices. It doesn’t take much to prove this point. Simply load any non-mobile-friendly website into a mobile browser and see how difficult it is to navigate or access content.

Another measuring stick is the bounce rate for mobile devices that access non-mobile-friendly websites. It’s well over 90%. The data indicates that visits from mobile devices are around 10% for most websites. And this number is growing rapidly. So another way of looking at this is that if your site isn’t mobile friendly you’re losing 10% of your visitors.

What does a mobile friendly site look like?

The short answer is that a mobile site is one that reformats the content based on the size of the screen. A tablet is considered a mobile device. So a mobile only site (a site that only displays properly on a mobile phone) is not exactly a mobile friendly site. The image to the right shows a non-mobile-friendly site. You shouldn’t have to do any sideways scrolling to access content and features on a mbile phone.

There is also a debate as to how much information a mobile site should contain. Some argue that the needs of mobile users are different and that less is better. I disagree with that argument. As a mobile user myself, I want the same content that’s available as if I were using my desktop or laptop computer. I just want the content formatted for the device I’m using. Even tablet computers can benefit from having content formatted for that specific device.

Another advantage to having one site with different formatting capabilities is that you don’t have to worry about maintaining separate sites.

Lead or follow

Business owners who recognize the importance of having a mobile friendly website will have an advantage over their competitors with their circa 1990s websites. Mobile users will find and use the mobile friendly sites. And those sites that are mobile friendly will be able to take advantage of a wide range of mobile marketing opportunities such as text message marketing, QR codes, location based social media, and PPC ads for mobile.

The sad truth is that over 90% of the websites out there are not mobile friendly. This is your chance to get ahead of your competition. Wait and you’ll be left in the dust.

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Why writers will rule the online universe

As an online marketing consultant I bring a lot of skills to the table. But one of my more important skills is my ability to write. There are a lot of successful people out there who don’t know how to write. There are a lot of talented web designers and programmers and graphic designers who are great at what they do, but tell them to fill in their design with content and forget about it.

When it comes to the online world, content is king. It’s not only needed from an information standpoint; it’s also needed for search engine visibility. If you can create original content and at the same time do it in a search engine friendly manner, then you’re worth your weight in gold. But try telling that to a client who wants to get their webste up and running and wants to do it as cheaply as possible.

I recently had such a client. Actually she was a potential client that ended up going with a competitor. I tried to convince this client that if she was going to invest in a website that she needed to consider both the design and the content.

“How much is that going to cost?” she asked.

“I charge $45 per hour for SEO copywriting on websites that I’m also working on. My rate is $75 an hour for all other copywriting.”

Needless to say not only did she balk at that cost, she didn’t want to spend anything on images. In fact she specifically requested that there be as few images as possible. Here is the website that she ended up with:

I had offered her a website with a professional design, social media integration, SEO copywriting, and mobile marketing. This is a restaurant that could have benefited from mobile marketing. Not only is this site not mobile friendly, but (well, just click on the image and see the site for yourself).

If you spend any time online you’ll come across countless sites that are boring, lacking images and content. You’ll also see a lot of sites that are full of spelling and grammar errors.

When writing for the web, you have to have the right balance of content versus length. People want information. They don’t want to read a novel online. So you have to satisfy both the site visitor looking for information and the search engines.

Everything you do online is geared toward driving traffic to your website. So if you don’t have the time or the SEO knowledge to create SEO friendly content, hire an SEO copywriter to do the job for you.

 

 

 

 

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What exactly is Internet marketing?

I’ve seen an uptick recently in people searching on the phrases “Internet marketing,” “web marketing,” “internet advertising,” etc. What I take from this trend is that there are a lot of people out there who know they need to be doing more online but aren’t exactly sure how to go about it.

The broad answer to the question - What exactly is Internet marketing? – is that Internet marketing is any activity done online that increases awareness of your product or service. This includes everything from search advertising to social media to mobile marketing.

For most people considering marketing on the Internet for the first time, the best place to start is with search advertising. A lot of people think that Internet advertising is all about those big banner ads and flash animated ads they see all over the place. While banner ads and rich media ads have a place, the truth is that banner ads have been declining in click throughs, especially if the ad appeas next to irrelevant content.

Even though Adwords has been around now for over ten years, there are a lot of people who know absolutely nothing about it. They don’t know that those links on the right side of a search results page are actually paid ads. Yet they’re generating lots of money for Google, and now Microsoft, every time they click on those links. In some cases as much as $20 or more per click. The other thing to take from this is that there are still plenty of markets that are wide open for search advertising.

These same people that click indiscriminately on PPC ads are throwing away hundreds of dollars a month on print advertising and not getting the results they’re looking for. Now if I’m describing you, listen up. Forget those print ads. Forget advertising in the Yellow pages. That stuff is old school. Smart marketers today advertise with a laser beam focus, showing their ads only to people actively looking for what they have to offer. And they’re doing it for less money than traditional advertising.

Now search advertising, or any type of Internet advertising, isn’t going to guarantee you an increase in sales or customers. What it will guarantee you is an increase in traffic to your website. So if you’re diving traffic to a cheap do-it-yourself website, then what’s the point? That’s like setting up shop in a trailer and then spending $800 a month on billboard advertising. Once people see that you’re conducting business out of a trailer they’re not going to stick around.

So you want more business. And everyone is telling you that you need to be advertising online. They’re right. But here are the steps you need to take to be successful. You first need to have a professionally designed website. This website needs to be mobile friendly. It needs to have content. You can have the best looking website in the world, but if you don’t have any content other than your address, phone number, and a few sentences, you’re wasting time. So instead of trying to nickle and dime your way, consider your website as your most significant investment. Once you get this part right, then you can start doing all of the other things necessary for driving traffic to your site. It doesn’t have to happen all at once. You can accomplish a lot with a great website and a PPC campaign. You’re investment will pay off in increased business. Then you can start working on all of the othe components like social media and mobile marketing.

My last word of advice is to treat your online marketing as you would any other task that requires experience and knowledge that you don’t possess. Hire professionals.

 

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